When you 'need jewelry', it's www.needjewelry.com!
Telephone 817 731 - 0137
Toll free (not an 800, but an 866 number, dial carefully!)
1 866 542 5536 .
Email: allen @ needjewelry . com
Please forgive the blank spaces. There are SPAMMERS (may the fleas of a thousand camels inhabit their right arm pits) that troll for email addresses, so we don't run ours all together to make it easier for those slimy worms! We WON'T spam you! Can you tell we loathe those that do?!?!
allen@needjewelry.com
Company Info / About Page
- How do I contact Allen W. Cooper & Associates / Needjewelry.com?
- What is the Needjewelry.com return / guarantee policy?
- What are NeedJewelry's shipping methods and prices?
- Is my personal information private and secure?
- What is your pricing / correction policy?
- What if I have another question, or even 400 more questions?
How do I contact Allen W. Cooper & Associates / Needjewelry.com?
Our mailing address is Allen W. Cooper & Associates, 3912 Clayton Road West, Fort Worth, Texas 76116-7954.
Our telephone number is (817) 731-0137. You may call toll free, 1-866-542-5536. (Not 800 number, 866 number!)
Our email address is : allen @ needjewelry . com. Please remove the spaces. I'm separating it to drive the
spam robots crazy.
A Special Note to Our Fort Worth Customers: We're sorry, but we are an online retailer only. We do not have jewelry for viewing at our Clayton Road office address. Jewelry is shipped out of our warehouse, or directly from some of our suppliers.
What is the Needjewelry.com return / guarantee policy?
30 days has September, April, June and November. . . and that's how many days you have to return a purchase. If the item is in new, unworn condition, we will refund your money upon receipt of the return order. During Christmas, Hanukkah, and all of the other major Holidays, if you put "HOLIDAY ORDER" in the comments section of your order, we will extend the policy for a reasonable time to allow a return if you're not happy with the item.
We do not allow returns of custom items. Rings that are shown with sizes may be returned according to our normal policy. Some of the more expensive rings come in average sizes (usually 7 for women and 10 to 11 for men's rings.) If you order these items, we recommend that you get the standard size, and make sure that you are happy. If not, the item may be returned. You can then take it to a local jeweler for exact sizing to your needs. We will size custom items for you, but we charge about $25 dollars, and the item cannot be returned. Any item that falls under this category will state that it is shipped in standard size unless sizing is requested.
ABOUT GEMSTONES: Some of our suppliers have issued the following statement: "All gemstones should be considered to have
been routinely enhanced unless noted as 'natural'. Turquoise, black onyx, malachite, gaspeite, lapis coral and all other
cabochons should be considered reconstituted unless noted as 'natural'. All cabochon material might have been waxed or
coated to improve color evenness or stability."
Once again, we offer a 30 day money back guarantee to insure your satisfaction. Nearly all semi-precious stones on the market
today have been enhanced in some manner.
We will divulge the enhancement code on all stones where we have them. All of our items are GUARANTEED to your satisfaction for 30 days. If you have our 14kt, diamonds, and semi-precious jewelry appraised, we think you will be quite pleased at the value we've offered.
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What are NeedJewelry's shipping methods and prices?
We use various carriers and pricing on shipments. Our regular USPS First Class shipping is only $2.00 per order. Priority mail shipping is $4.95, and Express Mail is $14.95. We try to offer greatly reduced shipping, and our orders over $50.00 have regular shipping at no cost. Yes, Virginia, there is a FREE SHIPPING Santa Clause. We do have a $10.00 minimum purchase to keep the shipping costs low for you. During November and December, our minimum order is $25.00.
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PRIVACY STATEMENT/SECURITY: Allen W. Cooper & Associates WILL NOT sell, rent or otherwise give out your personal
information to anyone except shippers and those necessary to the normal course of business (such as credit card processing and
shipping agents) or as required by law, especially in cases of intentional fraud. Our credit card processing agency has VERY strict
guidelines and are not allowed to release any personal information. We don't want to be bothered while eating dinner, and we don't
think you do either, so we don't sell your info to others!
We may have contracted with Yahoo! Search Marketing ("YSM"), to monitor certain pages of our Web site for the purpose of reporting web traffic, statistics, advertisement 'click-throughs', and/or other activities on our site. Where authorized by us, YSM may use cookies, Web beacons, and/or other monitoring technologies to compile anonymous statistics on our Web site visitors. No personally identifiable data is collected by or transferred to Yahoo! Search Marketing.
We are a Yahoo hosted store, and you should also be aware of the Yahoo Small Business and Yahoo privacy policies, as available on their websites. More information may be found at the following Yahoo Privacy Policy link http://info.yahoo.com/privacy/us/yahoo/details.html .
All credit card orders are processed through a secure server, AND WE NEVER EMAIL CREDIT CARD INFO. We have to input additional passwords to process your credit card information, and all transmissions
are done with 128 bit encryption. Most credit card companies now protect you from fraud if you purchase online. See the card holders'
home page for details.
FRAUD NOTICE! BEWARE! Our exception to the above policy: IF YOU TRY TO DEFRAUD US WITH A STOLEN CREDIT CARD, CHECK, MONEY ORDER, ETC...
We will cooperate with the authorities in prosecuting to the fullest extent of the law! We regularly work with the US Postal Service
and call credit card companies when billing addresses don't match. Frauds BEWARE!!!!
NeedJewelry.com is owned by Allen W. Cooper & Associates, a privately held company. We have been in business since 1999, and were a 5 Star Rated Merchant on Yahoo Shopping for seven years. We changed to Monster Commerce, but came back to Yahoo, so although we had hundreds of excellent ratings, we have to start over on the Yahoo rating system. Just call and ask them about our record. We have a site safe certificate from Network Solutions, a leader in web design, hosting, and url issuance. They have issued us a $50,000 guarantee seal that you may click on for more information about your transaction.
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What is your pricing / correction policy?
Pricing & Errors Statement: We reserve the right to make corrections to descriptions or prices due to typographical errors. Prices are subject to change due to fluctuating metals markets. You will never be charged a higher price for an item without being notified and receiving your approval. 30 Day Money Back Guarantee on all items.
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What if I have another question, or even 400 more questions?
Well, I'll answer a few of them if you email us, but when you get too many in there, I'll think you're just out to torment me, and I'll pick questions at random.... We're just kidding here. Write. We check the email every now and then, and if you're not a spammer, we will answer. You can call, too. It is kinda hard to get us without leaving a message. We put folks on packing, shipping, ordering, etc., but you will get a call back if you leave a message. Toll free (866) 542-5536. Regular number (817) 731-0137. We've had the same number listed under Allen W. Cooper for 10 or more years. Check our FAQ section by clicking FAQ on the bottom of the home page. We put a few more answers there!
And last, but certainly not least, THANK YOU BEAU COUPS for your time, your order and your business. We GREATLY appreciate it. I have personally written over 3000 thank you notes to customers, and will continue to do so, because I DO appreciate your business.